Volto Urbano Help Desk

Ordering

10 articles in this Topic

• Can I change or cancel my order once it has been placed?
• Can I change the free samples that come with my order?
• Can I redeem more than one reward at a time?
• Do you charge sales tax?
• Do you send samples?
• How can I review my order history?
• How do I know my credit card information is protected on your site?

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Shipping & Returns

17 articles in this Topic

• Are you available in any other countries?
• Can I exchange a product?
• Can I return a gift?
• Do I have to pay return shipping costs?
• Do you ship internationally?
• Do you ship to PO/APO/FPO addresses?
• How do I perform a refund?

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My Glow Program

3 articles in this Topic

• Do you have rewards or promo codes that I can use for my order?
• What is the My Glow Rewards Program?
• Who can join the My Glow Rewards Program?

Accounts

7 articles in this Topic

• Does anyone else see the information I provided Volto Urbano?
• How do I change my password?
• How do I create an account?
• How do I update my billing or shipping information online?
• How to I subscribe or cancel my Volto Urbano email subscription?
• I’m having trouble logging into my account, how do I recover my password?
• What are the benefits of having an account?

Gift Cards

6 articles in this Topic

• Can I return a Gift Card?
• How do I buy a gift card?
• How do I check the balance on my gift card?
• How do I purchase a Volto Urbano Gift Card?
• How do I redeem a gift card?
• What are Volto Urbano Gifts Cards?

Product Questions

11 articles in this Topic

• Are your products all-natural/organic?
• Are your products non-comedogenic?
• Are your products safe for all ages?
• Are your products Vegan and Gluten Free?
• Does Volto Urbano use parabens?
• Do your products have expiration dates?
• Do you test your products on animals?

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Miscellaneous

5 articles in this Topic

• Do you ship to PO/APO/FPO Addresses?
• How long will it take for my order to arrive?
• Once I place my order, can I change the delivery address?
• What shipping options do you offer and what do they cost?
• When will my order ship?